Freight and customs, answered

The origin and destination, what the cargo is (with its HS code if you have it), gross weight and dimensions, how it is packed, the date it has to arrive, and whether you want customs clearance arranged alongside the freight. Whatever you leave out, we will ask about.

Yes. Transparency is part of our mission, so we separate the charges we control, such as freight, handling and documentation, from statutory duties and taxes that are collected and passed on, and we flag anything conditional up front.

Charges we control are the ones we set, such as the freight charge, handling, documentation and clearance fees. Statutory charges, such as customs duties and taxes, are set by the authorities and collected and passed on at cost.

Yes. One enquiry can cover, for example, collection, sea freight, customs clearance and delivery, and we quote it as a single itemised document rather than as separate pieces.

Email info@pluzlogistics.com or call +971 52 221 1895. Our headquarters is at the Ras Al Khaimah Economic Zone (RAKEZ), and we also have an office in Ghatkopar (West), Mumbai, India.

FCL, or full container load, books an entire container for a single consignment. LCL, or less than container load, consolidates cargo from several shippers into one container so you pay only for the space you use. FCL generally suits larger volumes, while LCL suits shipments that do not fill a container.

Air freight is charged on whichever is greater: the actual gross weight of the shipment, or its volumetric weight calculated from the dimensions. Light but bulky cargo is therefore usually charged on volume rather than actual weight.

Air freight suits cargo where the delivery date is the binding constraint, or where the goods are high value relative to their weight. Sea freight is normally more economical for large volumes and heavy consignments that are not time critical. For many shipments the sensible answer is a mix.

A bill of lading is the document issued by the carrier for sea cargo. It acts as a receipt for the goods and as evidence of the contract of carriage, and in its original negotiable form it can also serve as a document of title.

An air waybill is the document that accompanies air cargo. It is the contract of carriage between the shipper and the airline and a receipt for the goods, but, unlike a bill of lading, it is not a document of title.

Yes. We arrange rail freight for heavy, bulky and non-urgent cargo, planned together with the road legs at each end and with documentation and customs clearance, so the journey is quoted as one.

Yes. We provide domestic and cross-border road transport with real-time tracking and route optimisation, including the collection and delivery legs of sea and air shipments.

Customs clearance is the process of declaring goods to the customs authority, supplying the supporting documents, and paying any duties and taxes due, so that the goods can be released for import or cleared for export.

Typically a commercial invoice, a packing list and the transport document, which is a bill of lading or an air waybill. Depending on the goods and the destination you may also need a certificate of origin, licences or permits. We confirm the exact set before the shipment moves.

The Harmonised System code is an internationally standardised number that classifies goods. It determines the duty rate and any restrictions that apply, so an accurate code avoids delays and incorrect charges.

That depends on the terms of sale agreed between buyer and seller, usually expressed as an Incoterm. Whoever is responsible, we show duties and taxes separately in the quotation so you can see them clearly.

Incoterms are standard trade terms published by the International Chamber of Commerce. They set out who arranges and pays for transport, insurance and customs at each stage of a sale, and where responsibility for the goods passes from seller to buyer.

Yes. We arrange packing, crating and palletising at origin and unpacking at the destination, alongside the freight, so the cargo is protected for the journey and arrives ready to use.

Yes. Our logistic consulting analyses and optimises supply-chain operations to reduce cost, improve efficiency and keep deliveries on time.

Third party logistics means outsourcing warehousing, inventory and distribution to a specialist provider, which handles logistics end to end so that your own team can concentrate on the business.

Our warehousing and third party logistics service covers warehousing, inventory and distribution. Tell us what you store and how it moves, and we will scope the service around it.

It tends to make sense when storage and distribution are not your core business, when volumes are variable, or when you would rather not carry the cost of facilities and staff yourself.

Yes. Warehousing, freight forwarding and customs clearance are all part of what we offer, and one enquiry can cover whichever combination your goods need.

Our headquarters is at the Ras Al Khaimah Economic Zone (RAKEZ), Al Mamourah Street, Al Nakheel, Ras Al Khaimah, United Arab Emirates. We also have an office in Ghatkopar (West), Mumbai, India.

We work across more than 100 countries through our global agent partner network. The regions we are most active in are the UAE, India, the United Kingdom, America and Africa.

Chemical industries (including hazardous), leather, garment, engineering goods, medical equipment, heavy machinery and projects, wood, water, and printing and media.

Yes. Pluz Logistics is a strategic sub-brand of PLUZ GROUP. The group's founder has more than 20 years of experience in shipping and logistics and has built a global agent network.

Yes. We arrange refrigerated or temperature-controlled capacity by sea, air and road through carriers and partners, and plan the whole chain so the cargo stays within the range it needs.

Yes. Chemical industries, including hazardous, are one of the nine sectors we serve, and hazardous cargo handling is a service in its own right. Hazardous goods carry strict classification, packing, labelling and documentation requirements, so tell us the product and its classification when you enquire and we will confirm what the shipment needs.